Measure customer loyalty and satisfaction with a company, brand, or product by using NPS survey tool. This tool is valuable because it provides a simple metric that can be tracked over time to gauge customer satisfaction and loyalty.
Let’s check 14 amazing NPS Survey Tools
1. Survey Monkey
Survey Monkey is a powerful NPS survey tool enables businesses to measure customer feedback by asking simple questions. It empowers users to transform feedback into actionable which helps in business growth. Boasting numerous features and a user-friendly interface, SurveyMonkey makes it effortless for individuals to kickstart user feedback initiatives and make informed decisions.
Features
- It provides a wide range of question types, survey template,s and customization options, which allow users to tailor surveys to their specific needs easily.
- The tool automatically calculates the Net Promoter Score based on respondent’s ratings, saving time and effort for users.
- It offers benchmarking capabilities, allowing users to compare their NPS scores against industry standards or competitors.
- Access to real-time NPS reports and dashboards, enabling immediate visibility into customer sentiment and facilitating timely decision-making and response.
Pricing: Start at $18
G2 Review: 4.4/5
Check out: https://www.surveymonkey.com/
2. ProProfs Survey Maker
ProProfs Survey Maker is a well-known Net Promoter Score Software built to gauge customer loyalty and satisfaction effortlessly. It offers advanced reporting features, including trend analysis and comparative benchmarking, which enable businesses to gain actionable insights into customer sentiment. You can easily customize survey templates according to your business requirements. One can also try the free version.
Features
- Customize the NPS survey with personalized questions, branding options, and customizable survey designs.
- It creates automated NPS scoring based on respondent feedback, eliminating manual calculations and providing instant insights into customer sentiment.
- ProProfs Survey Maker offers real-time dashboards, trend analysis, and comparative benchmarking, which enable users to derive actionable insights from NPS data.
- It supports collaboration among team members by allowing shared survey editing, commenting, and task assignment, streamlining workflow management for NPS initiatives.
Pricing: Start at $19
G2 Review: 4.3/5
Check out: https://www.proprofssurvey.com/
3. Delighted
Delighted helps you understand your customers better. It makes it simple to create, send, and analyze surveys. By using this you can easily understand your customer journey. It enables you to make adjustments in real time and continually optimize the user experience.
Features
- Easily access to an overview of the survey with a real-time dashboard.
- Measure your data and analyze trends based on different criteria.
- Customize the survey by adding your question and turn this into growth.
- Get feedback directly from your audience by creating specific questions according to their needs
Pricing: Start at $17
G2 Review: 4.7/5
Check out: https://delighted.com/
4. Qualaroo
Qualaroo is an excellent NPS tool for measuring customer satisfaction effectively. By using this tool businesses can quickly gather feedback and calculate NPS scores in real-time. It offers advanced reporting features, including trend analysis and segmentation capabilities, enabling businesses to gain valuable insights into customer sentiment.
Features
- Include integration options with popular CRM systems, streamlining data management and analysis for informed decision-making.
- Includes different survey types like NPS, CES, CSAT, UES, and more to help you collect all types of data.
- Ready to use built-in survey templates to create surveys instantly.
- Get advanced target mode to target specific customers.
Pricing: Start at $19
G2 Review: 4.3/5
Check out: https://qualaroo.com/
5. Get Feedback
GetFeedback is a user-friendly Net Promoter Score tool that enables businesses to measure customer loyalty and satisfaction effortlessly. One can easily gather feedback and calculate their NPS score with customizable NPS surveys and automated scoring.
Features
- It supports multi-channel survey distribution so a business can collect feedback via email, SMS, web, or mobile app, ensuring maximum reach and response rates.
- Easily integrate with popular CRM systems such as Salesforce.
- A Business can customize questions, branding, and survey design.
Pricing – Start at $18
G2 Review – 4.4/5
Check out: https://www.getfeedback.com/
Check out – Best Email Marketing Tools
6. Qualtrics
Qualtrics helps to get better decision by getting customer insights, research, and concept testing. It offers customizable NPS surveys and automated scoring, so businesses can efficiently collect feedback and calculate NPS scores in real time. Qualtrics is an ideal solution for businesses seeking to measure and improve customer loyalty effectively.
Features
- Ready-to-use templates made with multiple question types.
- Visualize data with different graph
- Users can target specific customer segments or touchpoints with NPS surveys.
Pricing: Request for Pricing
G2 Review: 4.4/5
Check out: https://www.qualtrics.com/
7. Survicate
Survicate is a user-friendly platform designed to measure customer loyalty and satisfaction efficiently. The tool offers intuitive reporting features, including trend analysis and segmentation capabilities, which enable businesses to gain actionable insights into customer sentiment.
Features
- With survicate collect data through NPS, CES, CSAT surveys, and more.
- It easily adds surveys to intercom messenger.
- Get feedback from websites, mobile, chat surveys, etc.
Pricing: Request for Pricing
G2 Review: 4.6/5
Check out: https://survicate.com/
8. Hotjar
Hotjar is another excellent NPS survey tool, that show your data by the visual dashboard. With the hotjar you can get feedback from customers by one of the best poll features. It calculates the NPS score as the customer starts giving feedback.
Features
- Automatically NPS score counting.
- Customize the template by adding your question.
- It gathers feedback instantly through suggestion boxes.
- Collect feedback with survey pop-ups and widgets.
Pricing: Starting at $32
G2 Review: 4.3/5
Check out: https://www.hotjar.com/
9. Inmoment
In Moments is another NPS software that increases customer value for clients. The Inmoments looks at the overall experience of the user.
It gives the voice of the customer analysis to the company by using machine learning.
Features
- With Inmoment collect data through a NPS, CES, CSAT surveys, and more.
- Businesses can understand trends and customer feedback with the help of real-time sentiment analysis.
- Customize your dashboard and survey questions according to your requirements.
Pricing: Request for Pricing
G2 Review: 4.7/5
Check out: https://inmoment.com/
10. Nicereply
Nicereply is one of the complete survey tools created to make it easy for companies to analyze, collect, and act on their feedback data. It is the most robust and feature-rich NPS software on the market and delivers on the needs of even the most sophisticated customers.
Features
- Nicereply is easy to set up.
- Include different types of survey like NPS, CES, CSAT.
- Use the feedback button to collect feedback.
- Use ready-made survey templates.
Pricing: Start at $49
G2 Review: 4.5/5
Check out: https://www.nicereply.com/
11. Asknicely
Asknicely is a dedicated NPS tool that offers the ability to send, measure, and analyze NPS through channels like apps, websites, email, SMS, and chatbots. It integrates NPS data with insights from its other capabilities to gain deeper insight into your customer’s satisfaction, experience, and loyalty.
Features
- Comes with built-in chat windows to respond users.
- Filter surveys based on the occasion.
- Set notification when anyone sends feedback.
Pricing: Request for Pricing
G2 Review: 4.7/5
Check out: https://www.asknicely.com/
12. Typeform
Typeform is one of the favorite tools of the user to measuring customer experience. It includes features like customization, analytics, data security, and integrations. You can distribute the survey via link.
Features
- Create fast-loading survey.
- It displays one question at a time for better engagement.
- Get live tracking and analyze customer experience.
- It easily integrates with other apps.
Pricing: Start at $25
G2 Review: 4.5/5
Check out: https://www.typeform.com/
13. Medallia
Medallia NPS platform is popularly used to capture NPS responses. It helps you collect feedback and track NPS. One can customize surveys according to the requirement and distribute them via various channels.
Features
- Ready to use survey templates.
- It includes a voice capture feature for the customer.
- Use AI to predict customer behavior.
Pricing: Start at $25
G2 Review: 4.5/5
Check out: https://www.medallia.com/
14. YesInsight
YesInsight is famous for it simplicity, it includes what’s the important one for your customer. Get instant feedback across all the channels. It helps you get customer loyalty and the performance of your customers.
Features
- Comes with pre-built survey templates.
- You can also target specific customers.
- Include one one-click survey to boost your business.
Pricing: Start at $20
G2 Review: 4.8/5
Check out: https://www.yesinsights.com/
The 14 NPS survey tools for companies striving to enhance customer satisfaction and loyalty in today’s competitive landscape.
Leave a Reply