Customer support plays an important role when it’s come to the success of the business. Some of the websites require 24*7 live customer support to solve the problem related to services and products. Most of the E-commerce site provides online chat options. To guide a new user and solve the customer problem. Using live chat software helps you to instantly answer user questions. In this article, I will share your best live chat plug-ins who is perfect works with your website.
Live chat
Live chat is a feature-rich premium live chat service, that in terms of the depth user interface. It is probably an all-rounder chat plug-in. live chat gives you 14 days free trial where you can explore and test the premium feature.
Key feature
- Create design throughout the user interface
- Chat widget
- File sharing
- Customize the look and feel
- Canned responsive
- Auto-generated greeting trigger
Olark
Olark is another premium live chat plug-in that includes various sets of features. It is easy to use and provide localization/translation option which is essential while we use the chat. In a free plan, it has a limited feature but it also comes with the 2-week trial period, where you can explore all premium features.
Key feature
- Chat via cloud dashboard and mobile
- Custom message based on user behavior
- Customize chatbot design
- File upload
- Visitor insight
- Chat transcript
Chatbot
Chatbot is a live chat plugin that allows 24*7 user support. It makes it easy for small businesses to the user the power of Artificial Intelligence (AI) chatbot to grow your business. It is a fully customized chatbox using different template layout and drag-drop builder. In a premium plan $50permonth which gives access to 1000 chat per month and 14 days free trial.
Key feature
- Fully customize
- Create a different chatbot for different use
- Social media integration
- Seamlessly integration with WordPress and woo-commerce
- Live call and message
Tawk.To
Tawk.To is one of the most popular chat services plugins and the best part is. The best part is it is free to use. If you are looking for the free plug-in Tawk.To must try it once.
Key feature
- Unlimited agent
- Chat via the web interface
- Canned response
- File upload and store history
- Multi-language
- Automatic trigger user response
LiveAgent
LiveAgent is leading live chat helpdesk software. If you are not using any helpdesk system, then using a live chatting agent to makes things easier. It cost $14 agents/month.
Key feature
- E-mail ticketing
- Live chat
- Integrated with a popular website builder such as WordPress
- Integrated with E-mail marketing services and CRM software
- Time tracking
- Use in a call center
Drift
Drift is a live chat service that focuses on marketing on marketing related work such as lead generation, sales. You can get some unique features like lead generation form which is more effective than traditional. It offers a limited feature in a free plan; in business, it offers a different plan.
Key feature
- Chat via dashboard and mobile
- Customize chatbox design
- Create automatic sales sequence
- Book a meeting
- Chatbot
Chaport
If you are looking for the free live chat software for your WordPress, then Chaport the try to. That’s offers fill basic requirements and live chat support apps for a mobile device. Chaport offers a free and paid plan. The premium version starts to form $9.80 per agent/month.
Key feature
- Chat history/Notification
- Multi-language chat widget
- Third-party integration through Zapier
- File sharing
- Auto-invitation
Zendesk chat
Zendesk Chat is a popular helpdesk/knowledgebase service of the same name Zendesk formerly known as Zopim. It is one of the most stylish chatboxes among the other available chatbox. It offers 30 days free trial. And $14 agent/month billed annually or $19 agent/month billed monthly.
Key feature
- Chat via web or mobile
- Visitor tracking
- Chat analysts
- Automatic trigger to engage the customer
- Automatic chat translation
Intercom
Intercom is one of the most expensive tools for a chat. It is a flexible tool that helps you to capture a lead, engage the user and generate lead. It’s not just a live chat software but also used as an onboarding tool for lead generation and marketing automation. The per month cost is $87.
Key feature
- Easy to user
- Chatbot
- Integrated with google analytic
- Integrated with CRM, Slack, E-mail marketing
Tidio live chat
Tidio is a free live chat plug-in. It is quite similar to Twak.To. It’s got a great modern style front end and back end development.
Key feature
- Great design for dashboard and chat
- Customize chatbox
- Visitor tagging
- Analytics
- Canned response
- Rating and feedback
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